Refund policy

1. 30-Day Money-Back Guarantee At Petfornia, we stand behind the quality of our products. You have 30 days after receiving your item to request a return.

2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

3. Return Process To start a return, please contact our support team at support@petfornia.com. If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Incorrect Items Please inspect your order upon arrival and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Legal Entity Contact For any formal inquiries, please contact our registered office:

Zashi LLC 2016 House Ave, Suite 648

Cheyenne, WY 82001, USA

Email: support@petfornia.com